Hello and welcome to SterlingWineOnline.com.
We stand behind everything we sell with a 100% money-back guarantee. We are committed to selling quality products. At SterlingWineOnline.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your retail purchase, simply send back the item(s) within 30 days and we will refund 100% of the purchase price. If the error is ours, we will also gladly pay for your return shipping charges when we receive your item(s). If an item is received damaged, we will need packing box and materials in order to file a claim with the shipping carrier to refund shipping charges. We do not refund for Express shipping charges.
Just email or call us toll free 1-866-264-6549 and specify whether you would like a refund or an exchange. We will let you know the return address at that time. When we receive your item(s), we will gladly exchange them or refund your money.
Here are a few exceptions:
*Custom items are not returnable. Unfortunately most of our items are custom made when ordered. To ensure your satisfaction, please call us with any questions you have prior to ordering.
*Personalized Products - These products are custom made with your personalization. As such, orders for these items cannot be refunded. To ensure your satisfaction, please call us with any questions you have prior to ordering.