Frequently Asked Questions and Answers
1. How much will is cost to ship my order to me?
We offer FREE Ground Shipping within the continental United States on all items in our store.
2. How long will it take me to get my order?
It depends on what you ordered. Our items are shipped by either UPS Ground, FEDEX Ground or USPS First Class Mail and will arrive in 7 to 10 business days from receipt of your order. Many of our custom items ship directly from the manufacturer and require a longer shipping time, this will be noted on the individual item. After your order has shipped, you will receive an email confirmation with a tracking number, if available. When you get that email, you know your order is on it's way.
3. What is your return policy?
We stand behind everything we sell with a 100% money-back guarantee. We are committed to selling quality products. At SterlingWineOnline.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your retail purchase, simply send back the item(s) within 30 days and we will refund 100% of the purchase price. There are a few exceptions, please click here to see our full return policy
4. What types of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal.
5. Do you ship outside the USA?
Some of our items can ship Internationally. Please contact us if you would like a shipping quote outside the Continental USA. Please include product code(s), quantity needed and your full shipping address.
6. Do you have a paper catalog?
Unfortunately, we do not offer a paper catalog. Follow us on Facebook to be notified of new items, product specials and wine tips.
7. Do you charge tax?
We charge sales tax on orders shipped to Texas.
8. Do you have a store that I can visit or pick my order up at?
SterlingWineOnline.com is strictly a mail order company. We do not offer a physical storefront, yet...
Please Contact Us if you have any questions or suggestions. We look forward to doing business with you. Happy Shopping!
Jennifer and Lance Sterling
Sterling Success, LLC
60 Plum Court
Lake Jackson, TX 77566
(toll free) 866-264-6549
Monday-Friday 9 a.m. to 5 p.m. CST